Compliance
Frontier Amino Labs sells sensitive Research Use Only materials. This policy explains our standards for returns, replacements, lost shipments, and refunds — and protects the integrity of every lot we distribute.
Last updated: September 2026
At a glance
This Refund & Return Policy applies to all products sold by Frontier Amino Labs ("we", "us", "our"). Every product is strictly Research Use Only (RUO) — not for human or veterinary consumption, food, drug, diagnostic, or therapeutic use. By placing an order, the purchaser confirms they are acting in a professional or research capacity and accepts this policy.
Because our compounds are sensitive biological research materials subject to strict quality control, we do not accept returns or exchanges on any product once it has shipped. Once a package leaves our facility, its storage conditions and chain of custody can no longer be guaranteed, so returned inventory cannot be restocked or resold. This protects the integrity, purity, and safety of every lot we distribute.
If your order arrives damaged, contains an incorrect item, or is missing a product, contact us within 48 hours of delivery at daniel@frontieraminolabs.com with your order number and clear photos of the packaging and contents. We will review the claim and, where confirmed, issue a replacement or store credit at our discretion. Claims submitted after 48 hours may not be eligible for replacement.
If a shipment is marked delivered but not received, or appears lost in transit, notify us within 7 days of the last tracking update. We will open an investigation with the carrier; once the carrier confirms loss, we will arrange a replacement or refund for the affected items. Frontier Amino Labs is not liable for packages marked delivered to an address you provided that are later reported missing.
Orders can be cancelled for a full refund only before they enter our fulfillment process. Because most orders ship same-day or next business day, cancellation requests must be sent to daniel@frontieraminolabs.com as soon as possible. Once an order has been packed and dispatched, it cannot be cancelled or refunded in transit — please refer to the Damaged and Lost in Transit sections above for post-delivery concerns.
Approved refunds are issued back to the original payment method within 5–10 business days, depending on your card issuer. Where a replacement or store credit is offered instead of a cash refund (for example, on confirmed damaged-shipment claims), we will confirm the option with you before processing. Shipping charges are non-refundable except where we determine the shipment was lost or damaged in transit.
Questions about an order?
Reach out with your order number and supporting photos. A Frontier Amino Labs associate will review and respond within one business day.
Research Use Only
All products are intended for laboratory research use only. Not for human or veterinary consumption, food, drug, household chemical, cosmetic, diagnostic, or therapeutic use. Purchaser assumes full responsibility for compliant handling and storage.
